Terms & Conditions

Welcome to Charubala Silver. By accessing our website and placing an order, you agree to the following Terms & Conditions.

Please read them carefully before making a purchase.

1. General Information

Charubala Silver is an online jewellery store based in Tufanganj, West Bengal, India.

We offer different types of jewellery, including 925 Sterling Silver, other silver varieties and Silver Plated jewellery.

We reserve the right to update website content, product information, prices and these Terms & Conditions when necessary.

2. Product Information

We make reasonable efforts to display accurate product photographs, descriptions, prices, sizes, weights and material details.

Customers should carefully read the product description before placing an order.

Different products may have different materials and purity levels.

Only products specifically described as 925 Sterling Silver should be considered 925 Sterling Silver.

Slight variations in colour or appearance may occur due to photography, lighting and screen settings.

3. Pricing and Payment

All orders require 100% advance payment.

Order processing begins only after successful payment confirmation.

Cash on Delivery (COD) is not available unless explicitly announced by Charubala Silver.

Product prices and applicable shipping charges will be communicated or displayed before order confirmation.

4. Order Processing and Availability

Some jewellery products are prepared by us, while other products are procured from trusted wholesale suppliers after receiving customer orders.

Order processing depends on product availability and preparation requirements.

If a product becomes unavailable after order confirmation and we cannot fulfil the order, an appropriate refund will be provided as required by applicable law.

5. No Return, No Exchange Policy

Charubala Silver follows a No Return and No Exchange Policy for change of mind, personal preference, incorrect size selection or orders placed by mistake.

Customers are requested to check product details, material, purity, size, weight and price carefully before purchasing.

This policy does not restrict any rights or remedies available to consumers under applicable Indian law.

6. Shipping and Delivery

We aim to deliver orders across India, subject to courier availability.

Delivery timelines are estimates and may vary depending on product preparation, availability, courier operations and destination.

Please refer to our Shipping & Delivery Policy for further details.

7. Customer Responsibilities

Customers must provide accurate information while placing an order, including:

Full name.

Complete delivery address.

Correct PIN code.

Active mobile number.

Valid payment details.

Charubala Silver will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to applicable law.

8. Website Use

Customers agree not to:

Use the website for unlawful activities.

Attempt to damage or disrupt website operations.

Submit false or misleading information.

Misuse website content, images or branding.

All website content, including product photographs, descriptions, logos and branding, belongs to Charubala Silver or its respective owners and may not be used without permission.

9. Limitation of Liability

Charubala Silver will make reasonable efforts to provide accurate product information and reliable services.

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded under applicable Indian law.

10. Privacy

Customer information is handled in accordance with our Privacy Policy.

Please review the Privacy Policy to understand how personal information is collected, used and protected.

11. Changes to Terms & Conditions

Charubala Silver may update these Terms & Conditions when necessary.

Updated terms will be published on this website. Customers are encouraged to review this page periodically.

12. Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be handled in accordance with the applicable legal framework and jurisdiction.

13. Contact Information

Business: Charubala Silver Phone/WhatsApp: +91 80112 10884 Website: https://charubalasilver.in/ Location: Tufanganj, West Bengal, India.

By placing an order on our website, you acknowledge that you have read and understood these Terms & Conditions.