Shipping & Delivery Policy

At Charubala Silver, we aim to deliver your jewellery safely and conveniently across India.

Please read our shipping and delivery information before placing an order.

1. Delivery Locations

We currently provide delivery services across India, subject to courier service availability at the customer's PIN code.

2. Order Processing Time

Some products are prepared by us, while selected products are procured from our trusted wholesale suppliers after receiving an order.

Order processing generally takes 7–10 working days, depending on product availability and preparation requirements.

3. Estimated Delivery Time

After processing and dispatch, delivery generally takes:

West Bengal: 2–5 working days.

Other states: 4–8 working days.

These are estimated courier timelines and may vary depending on the destination, courier partner, weather conditions and other operational factors.

The estimated overall delivery time is generally 10–15 working days from order confirmation, depending on product availability and courier service.

4. Payment Policy

We accept 100% advance payment for all orders.

Order processing, procurement or production begins after successful payment confirmation.

Cash on Delivery (COD) is currently not available.

5. Shipping Charges

Shipping charges, if applicable, will be displayed or communicated before order confirmation.

Any applicable delivery charges will be included in the final payable amount.

6. Order Tracking

Once your order is dispatched, tracking details will be shared with you whenever provided by our courier partner.

Customers can use the tracking details to check the shipment status.

7. Delivery Delays

Delivery may be delayed due to:

Courier service disruptions.

Weather conditions.

Natural disasters.

Festivals and public holidays.

Incorrect or incomplete delivery addresses.

Other circumstances beyond our reasonable control.

If there is a significant delay, please contact our support team.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and active contact number.

Additional shipping charges may apply if a shipment is returned or needs to be re-dispatched due to an incorrect address or failed delivery caused by the customer.

9. Product Inspection

Please check your parcel and jewellery after delivery.

If you receive a damaged or incorrect product, contact us promptly with your Order ID and supporting photographs or video.

Your statutory consumer rights remain unaffected by this policy.

10. Contact Us

Business: Charubala Silver Phone/WhatsApp: +91 80112 10884 Website: https://charubalasilver.in/ Location: Tufanganj, West Bengal, India.