No Return, No Exchange & Refund Policy

At Charubala Silver, every order is processed with care. We request customers to carefully review product details, photographs, material, size, weight and price before placing an order.

1. No Return Policy

We follow a strict No Return Policy for change of mind or personal preference.

We do not accept returns for:

Change of mind after placing an order.

Personal preference or dissatisfaction with the chosen design.

Incorrect size selection by the customer.

Orders placed by mistake.

Products purchased after reviewing the product details and specifications.

2. No Exchange Policy

Charubala Silver follows a No Exchange Policy for customer preference, design changes or incorrect size selection.

Please check all product information carefully before confirming your purchase.

3. No Refund Policy

We do not provide refunds for change of mind, personal preference or incorrect size selection.

However, refunds or other appropriate remedies will be provided wherever required under applicable consumer protection laws, including eligible cases involving defective, incorrect, spurious or misrepresented products, or orders that cannot be fulfilled by us.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, contact us as soon as possible with:

Your Order ID.

Clear photographs of the product.

An unboxing video, if available.

A description of the issue.

Our team will review the complaint and provide an appropriate resolution in accordance with applicable laws.

5. Order Cancellation

All orders require 100% advance payment.

Cancellation requests may be considered before procurement or production begins.

Once procurement or production has started, cancellation may not be possible, subject to applicable laws.

If Charubala Silver is unable to fulfil a confirmed order, an appropriate refund will be provided as required by applicable law.

6. Important Information

Please read the product description before ordering.

Check the material, purity, size and weight carefully.

Product photographs may show slight variations due to lighting and screen settings.

Contact us before placing an order if you need clarification.

7. Contact Us

Business: Charubala Silver Phone/WhatsApp: +91 80112 10884 Website: https://charubalasilver.in/ Location: Tufanganj, West Bengal, India.

Thank you for shopping with Charubala Silver.